Below are some web links that should educate and assist you in your search and eventual evaluation of a CRM system.

IBM Web Links                                                                      

C2CRM and IBM - Benefits and advantages of this software and hardware solution

C2CRM/IBM Smart Market - C2CRM solution bundled in Smart Business Cube

IBM Small and Medium Business Center - Info on Industry Solutions (manufacturing, healthcare, etc.), Infrastructure Solutions, Smart Business package & Express Advantage program                           

IBM Smarter Planet - Overview of Smarter Planet Vision       

CRM Comparison Links

ISM Guide site - Top 15 CRM

InsideCRM site - CRM Buyer's and Comparison Guide

Business Software site - Top 10 CRM Vendor Reports and Top 40 CRM Vendor Guides

CompareCRM site - Top CRM Vendor Research

CRMComparison site - CRM Evaluation Tools

Smart About Sales site - CRM Comparison & Selection Tool

Industry Publications Links

DestinationCRM site - CRM Magazine (News) and Sponsors of Conferences

CRM Daily site - CRM News and Buyer's Guide

CRMToday site - CRM News and Whitepapers

MyCustomer site - CRM News and Blogs

RealMarket site - CRM "Advocate" has the Latest Trends and Strategies