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CRM Buyer
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CRM Buyer -- "The Essential Guide for CRM System Purchasers"
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NetSuite, Transportation and the Internet of Things
This spring has seen a raft of software company events and announcements, and they've been good meetings full of real news and important new developments. It is as if these companies bided their time during the worst of the recession, building new product, thinking about the future and how customers will use their technologies.
 
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People, Processes and Standout Service Experiences
Customer service is a crucial part of the customer experience. That seems immediately obvious. And customer experience is the big buzzword right now, so companies are going bonkers revamping their customer service operations. Right? Would that it were so. Almost paradoxically, many businesses are still stuck in the mode of tweaking with utterly defective customer service processes.
 
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The Rise of Open Source
SugarCon, the SugarCRM user meeting held in San Francisco a couple of weeks ago, did some important things for Sugar. It was a coming out party of sorts for a company with a distinct business model and strategy, namely open source. It was also validation of that strategy and, for many, a new realization of what open source means.
 
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Federal Cloud Adoption, Part 2: Raining Contracts
The U.S. government's pursuit of cloud-based technology has been characterized by a blizzard of policies, directives, technical studies, proposed contract vehicles and conferences. The federal "cloud first" initiative, requiring agencies to give priority consideration to cloud solutions for IT operations, began in December 2012. Now, an idea of how much business is at stake for IT vendors has surfaced -- and it's impressive.
 
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Federal Cloud Adoption, Part 1: Lots of Baby Steps
The U.S. government is learning quickly that achieving the next big thing in information technology depends upon implementing a huge number of little things. For federal IT managers, that big thing is the cloud. Federal agencies have busily pursued cloud solutions since December 2010, when the government adopted its "Cloud First" policy, requiring agencies to give priority consideration to cloud technologies.
 
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