FAQs

From the list below, click on each of the FAQs questions to get the answer. If you have a question which is not in this section, please contact us.

 

Technical Support Questions

C2CRM Support FAQ 

Why can't I generate a Contract from a Quote?

Why am I being prompted to insert my Office CD when using the HTML Editor?

When printing support tickets the work history does not print.

What do I need to set up in C2 in order to send a Communications fax?

If I delete a document in C2 is it gone for good?

I get a "Server is Not Responding" message when DOLS tries to Synchronize, it stops @ 5%.

How do I only replicate Public records to the image gallery outside the firewall?

How do I get my new Portal page to display as a tab at the top of the page?

How do I check the release of C2 that I am running?

How can I specify that a particular client will not receive marketing materials in the mail?

How can I set additional fields as required for saving?

How can I see how many records have been selected in the bottom pane?

Can I print labels for mass mailings from C2?

Can I open multiple C2 windows at the same time?

 

Sales-Related Questions

How do I access the C2CRM application?

What are the deployment options?

How is C2CRM implemented?

Can I get a demo and/or free trial of C2CRM?

Does C2CRM require a dedicated IT support staff?

What ERP systems do you integrate with?

What e-mail systems do you integrate with?

What training is included with C2CRM?

Is English the only language you support?

Do you offer consulting services?

Is support included with C2CRM?

 

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Information Sources

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C2CRM on IBM Smart Market

Check out C2CRM on the IBM Smart Market.

C2CRM Demo on IBM

Find out more about C2CRM at the IBM Software Demo site

Compare C2CRM

Compare C2CRM with other CRM Applications

ISM Guide

Learn how C2CRM compares to other top CRM solutions